No customer should be left without clarity, fairness, or an easy experience when they reserve a courier from Singapore to India at RWorld Express. You may be transferring important documents, personal packages, gifts, or business goods, and whatever you are sending, we would like you to be 100 per cent sure of our services. This Cancel & Refund Policy spells out the cancellation, refund requests, and modification of orders functionality so that you never have to guess what to expect.
We want nothing complicated: policies that are not based on any undercover. In case you have decided not to continue with a shipment or make a change in booking, we strive to accommodate you in a fast and professional manner.
We understand that plans can change. If you need to cancel your confirmed shipment, you may request cancellation before your parcel has been collected or before the airway bill has been generated.
You can receive a full cancellation approval if:
Once these conditions are met, our support team will confirm the cancellation and begin the refund process.
A shipment cannot be cancelled in the following cases:
Once the item has entered the logistics chain, we are unable to reverse or stop the shipment.
Refunds are processed based on the status of the order at the time of cancellation. We prioritise fair handling for every customer and aim to resolve refund matters promptly.
A full refund is applicable when:
A partial refund may be applied if:
Partial refund amounts vary depending on the stage of preparation, and our team will provide full details during the process.
Refunds cannot be issued if:
If you want to change the receiver name, destination address in India, parcel weight, or shipment date, we recommend contacting our support team as soon as possible.
Our team will always guide you toward the best available option when changes are needed.
To request a cancellation or refund, simply contact our support team with the following details:
We aim to respond as quickly as possible, and most cases are resolved within standard processing time. Refunds are usually completed within 7–10 working days, depending on your payment provider.
RWorld Express Singapore has thousands of customers who transmit parcels and documents between Singapore and India. We are determined to ensure that we have a policy that is clear and user-friendly to customers, at the same time keeping to the industry standards.
We want to assure all our customers that they can be safe when making a reservation with us, first time or their hundredth. Our cancellation and refund policy is created in such a way that it provides the customers with the feeling of security and preserves the integrity of the logistics process.
RWORLD EXPRESS
Shop No. 2, Maitiri Apartment
Opp. Good Luck Hall, Daxini Society
Maninagar, Ahmedabad – 380008